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Shane O'Sullivan's technical blog… really ties the room together

Archive for the ‘O2’ Category

Broadband in Dublin: O2 Admits Defeat

Posted by Shane O'Sullivan on January 13, 2009

I’ve been documenting my issues with broadband in Dublin (Ireland for the geographically challenged) on and off for a while – see here for previous rants.  I’ve been using mobile broadband from O2 for almost a year now, and have seen it get slower and slower as the year progressed.

Now they’ve officially told me to piss off and stop complaining about my pathetic speeds, as they have no intention of fixing the problem.

In November it started averaging about 5kB/s between 5pm and 10pm every weekday and Saturday mornings.  Yes, the same speed that I got back in ’94 when I discovered the wonders of IRC channels and bulletin boards.  I reported this pathetic fact to O2, (see here, here, here, and here , ok so I bugged them..) and they replied that a mast in my area (a few minutes walk from the centre of the capital of our wonderful Knowledge Economy) was being upgraded in November and this would solve all my problems.

This being Ireland, it wasn’t upgraded until the end of December.  My speeds did indeed improve: they now average around 7kB/s.

Upon reporting this to O2, I was sent an email with this single line:

You have been taken off contract, and can cancel your subscription at any time

They simply admitted that if you live in the city centre, they either cannot or will not invest in sufficient infrastructure to overcome the contention issues.  So please piss off and annoy someone else with your talk of “getting what you pay for”.

O2 still continue to advertise the product as a 3 Megabit service.  I have never gotten this speed, and have not gotten over 1Mbit for 6 months.  I am sure something in there is illegal…. any ideas?

P.S.  I’ll of course be cancelling my contract with them very soon.

Posted in broadband, Ireland, O2 | Leave a Comment »

O2 Broadband Usage Checker

Posted by Shane O'Sullivan on August 10, 2008

Update: This was written a long time ago, and O2 has not been kept up to date to match O2’s website.  It probably doesn’t work any more

I live in Dublin, Ireland, and due to the pathetic broadband coverage in my area (10 minutes walk from the center), I use a mobile broadband solution from O2.

This modem works most of the time, and I’m relatively happy with it.  However, customers are given a 10Gig transfer limit, which I found out recently (by being cut off with no warning) that O2 stick quite rigidly to.

The problem is that the tool that they provide to keep track of the amount you have downloaded is far from accurate.  For example, it said I had downloaded 9.5Gig when I had downloaded 17Gig!  When I complained, O2 told me I should be regularly logging in to their website to keep an eye on how much I’d downloaded – which is ridiculous of course.

Surely they could provide a tool that would tell me how much I’d actually used, and not some insanely bad approximation?

Well no, they can’t apparently.  So I’ve written one.  You can download it from http://www.chofter.com/apps . It runs a client side application that logs in to your account on the O2 website and reads your current broadband usage.

So enjoy (if you live in Ireland and use O2 broadband only of course ;-) ) . Below are some screen caps of the application.

Posted in broadband, O2 | 11 Comments »

 
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